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Examination incident report

Candidates must allow test center staff at least 30 minutes to correct any test delivery, administration, or environmental difficulties. Beyond 30 minutes, you have the choice to stay until the problem is corrected or to have your appointment rescheduled.

Difficulties must be reported at the time of the occurrence to Pearson VUE staff at the test center and to ASWB within two business days of the incident. If you do not notify the test center staff of a problem at the time it occurs, ASWB will not be able to verify the problem and recourse will be limited.

  • Report an incident

    1. Log in to your account. If you do not have an account, create one using your email address.
    2. Click on the Exam Registration
    3. Select the three dots next to the exam registration for which you wish to report an incident.
    4. Click Report Incident.
    5. A new window will open. Fill out and click Submit.

    Wait until the incident has been resolved before you register for another examination.