Using the online practice test
Below are solutions for problems some customers have in purchasing or using the online practice tests, along with a form for submitting specific technical questions.
Problems with purchasing or logging in to the online practice test
I can't find my Authorization to Test number.
How do I log into my online practice test?
I can't scroll down to accept the terms and conditions.
I did not get an email after I purchased the online practice test.
I am getting a warning message when trying to purchase the online practice test.
Problems with reviewing the online practice test questions
I have completed the Online Practice Test, but I can't see my results and diagnostics.
When reviewing, some of my incorrect answers were actually correct (i.e., both the highlighted and the bubbled answer are the same.)
I do not understand the diagnostic page on my practice test.