FAQs
ASWBCentral is a one-stop system for test-takers to manage their ASWB accounts. Review the frequently asked questions below, or contact the ASWB Candidate Services Center for assistance.
Registering and scheduling your exam
What is an approval?
I have not been approved to take an ASWB exam./I have not gotten notification from my board that I am approved to test.
My name is incorrect on my board approval.
How do I request nonstandard testing arrangements?
I am not able to complete the registration online.
I registered but have not received my Authorization to Test email.
My middle name is listed on my ID but not on my Authorization to Test email. What should I do?
I am already registered. What do I do next?
How do I purchase a practice test?
I need to confirm my test date and time.
Can I extend my exam registration?
After your exam appointment
I missed my testing appointment. Can my absence be excused?
I just tested and want to retake the examination. / I would like to request a waiver of the 90-day waiting period.
How do I access my receipts for purchases?
How do I report an incident?
How do I send my score to another state/jurisdiction?