Exam appointments

Scheduling

You may schedule your testing appointment online or by phone. You must have your Authorization to Test email to complete the scheduling process. Log in to ASWBCentral or call Pearson VUE at 877.884.9537, open 8 a.m. to 8 p.m. Eastern Time, Monday through Friday; 8 a.m. to 5 p.m. Eastern Time; Saturday, 10 a.m. to 4 p.m. Eastern Time.

When you schedule your appointment, be prepared to supply:

• Your FIRST and LAST name as it appears on the ASWB Authorization to Test email you received
• Your Candidate ID Number from the Authorization to Test email
• Your address at the time of registration
• Your date of birth
• The exam listed on the Authorization to Test—ASWB Associate, Bachelors, Masters, Advanced Generalist, or Clinical exam

Save the date

If you schedule your appointment by phone, make a note of the date, time, and test center location, along with the name of the representative helping you.

If you schedule your appointment online, be sure to save or print your receipt before signing out.

Confirmation

Whether you schedule online or by phone, you will receive an email confirmation of the appointment from Pearson VUE within 24 hours. If you do not receive this confirmation email, you did not complete the process correctly. It is your responsibility to contact Pearson VUE immediately and request that it be sent again.

Canceling or rescheduling

All appointments must be canceled or rescheduled at least 24 hours in advance. If you have nonstandard testing arrangements, please see your Authorization to Test email.

You may cancel or reschedule your appointment at least 24 hours before before the appointment time by logging in to ASWBCentral or calling Pearson VUE at 877.884.9537.

If you cancel or reschedule your testing appointment online, complete all steps and receive a summary of your transaction. You will receive an email confirmation of the appointment cancellation/rescheduling from Pearson VUE within 24 hours. If you do not receive this confirmation email, it is your responsibility to contact Pearson VUE immediately and request that it be sent again. It is also your responsibility to keep the confirmation email you receive from Pearson VUE or to keep a record of the date, time, and the name of the representative you spoke to if you canceled or rescheduled your testing appointment by phone.

You may reschedule your examination date without additional charge if you follow these guidelines.