Exam appointments

Scheduling

You may schedule your testing appointment online or by phone. You must have your Authorization to Test email to complete the scheduling process. Visit the ASWB portal on the PSI website or call the PSI Candidate Service Center 855.205.5823, open 24 hours a day, seven days a week.

When you schedule your appointment, be prepared to supply:

• Your FIRST and LAST name as it appears on the ASWB Authorization to Test email you received
• Your Candidate ID Number from the Authorization to Test email
• Your address at the time of registration
• Your date of birth
• The exam listed on the Authorization to Test—ASWB Associate, Bachelors, Masters, Advanced Generalist, or Clinical exam

Save the date

If you schedule your appointment by phone, make a note of the date, time, and test center location, along with the name of the representative helping you.

If you schedule your appointment online, be sure to save or print your receipt before signing out of the PSI website.

Confirmation

No matter how you schedule your appointment, PSI will email your confirmation within 24 hours.

If you don’t receive this email, contact PSI to request that it be sent again.

Canceling or rescheduling

All appointments must be canceled or rescheduled at least 24 hours in advance. If you have nonstandard testing arrangements, please see your Authorization to Test email.

• If your appointment is scheduled at a test center in the United States, Canada, or the U.S. territories, you may cancel or reschedule your appointment by contacting PSI at least 24 hours before the appointment on the ASWB portal on the PSI website or by phone at 855.205.5823.
• If your appointment is scheduled outside the United States, Canada, or the U.S. territories, you may cancel 24 hours before the appointment time at the ASWB portal on the PSI website.

If you cancel or reschedule your testing appointment online, complete all steps to receive a summary of your transaction. You will receive an email confirmation of the appointment cancellation/rescheduling from PSI within 24 hours. If you do not receive this confirmation email, it is your responsibility to contact PSI immediately and request that it be sent again. It is also your responsibility to keep the confirmation email you receive from PSI or to keep a record of the date, time, and the name of the representative you spoke to if you canceled or rescheduled your testing appointment by phone.

You may reschedule your examination date without additional charge if you follow these guidelines.